Job Profilefor a Client
Service position at Grey group
Title: CRM
Executive, BAT
Reporting
to: CRM Manager
Target Profile of a
Candidate:
Personal:
- Ukrainian citizen or foreigner with valid work
permit
- 23-30 y.o. , Male/Female
- Team player
- Organized and self-disciplined
- Excellent communication & presentation
skills
- Ability and strive to learn, hardworking,
proactive
Education and
Previous experience:
- Must: Higher education
- Must: Minimum 1 year with
International Advertising Agency in Client Service
Language and
Technical skills:
- English – Fluent, Russian/Ukrainian -
Native;
- Advanced user of MS Office (Excel, Word, PowerPoint, MS
Outlook).
- Internet, Info searching & monitoring
skills
Main roles and
responsibilities:
Client
service:
- Assist CRM manager to manage Client business from CRM/DM
perspective, i.e. knows business, category trends and
opportunities, monitors and predicts competitive
activities
- Generate effective and innovative proposals
for CRM activities
Project
management:
- Day-to-day communication with the Client and Client’s
partners;
- Develop relevant DM content to support consumer
engagement programs, manage Client approval and on-time preparation
in the following areas:
-
–
Direct Mailings
-
–
Call Center
-
–
Web Site and Web Pages development
-
–
SMS Activities
-
–
E-mailings
-
–
Data Collection
-
–
Data mining and targeting
-
–
Courier and Post delivery
-
–
PO Box support
- Project timings: Prepare project timings and ensure
deadlines are met, schedule internal and external
briefings
- Plan and coordinate assigned projects (internal job
assignments, briefing) according to approved Project
timings
- Select and Coordinate 3rd party suppliers
- Coordinate inter-departmental info and task exchange to
fulfil the assigned projects (Production, Creative, Media, and
Finance)
- Preparation of information requests and Reports (meeting,
status, activity reports, competitive monitoring etc.)
Creative
judgment:
- Able to generate effective and innovative
ideas
- Able to evaluate whether creative work / mechanics is in
accordance with the brief
Agency
Profitability
- Obtain/draw up cost estimates and control budget and
project profitability;
- Initiate invoicing and ensure timely payments with little
supervision.
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